Frequently Asked Questions

How does the pilot phase work?

First, you can decide how many Packwise Smart Caps you want to test during the pilot phase. They will be handed over to you by our team and installed on site. You will also receive a personal introduction to the functionalities of the devices and the Packwise Flow web application. The duration of the pilot phase is three months, but can be extended up to six months at no extra charge. During this period you can familiarize yourself with the functionality of the Packwise Smart Cap and the web application. Regular feedback discussions with our team give you the opportunity to clarify open questions and to communicate change requests and comments. In addition, we can make individual software adjustments.

On which container types can Packwise Smart Cap be attached?

Packwise Smart Cap can be mounted on combination IBC of any type and steel IBC. The attachment can be done by you. Once the device is attached, it is immediately ready for use.

What is the battery life of Packwise Smart Cap?

With a transmission interval of one transmission per day, we guarantee a battery life of 5 years.

In which countries can my container be tracked?

Your containers can be tracked in up to 170 countries, we will gladly send you an exact overview.

My IBC is damaged and needs to be replaced, what happens to the Packwise Smart Cap?

You can quickly remove the Packwise Smart Cap from the damaged IBC without leaving any residue. If your device is mounted on a carrier plate, you can remove it from the carrier plate in one easy step and attach it to an undamaged IBC with a new carrier plate.

How is the security of my data maintained?

The protection of your personal and company-specific information has the highest priority to Packwise. The data determined by Packwise Smart Cap is transmitted end-to-end encrypted and can only be viewed by you in your personal Packwise Flow account.


If your question has not been answered, please do not hesitate to contact us. Thank you very much.


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