Technical Customer Support

About Packwise

Packwise, that's us: a technology company from Dresden founded in 2017. With our Industrial IoT solution, we are the leading provider of tracking solutions for liquid containers in the process industry. By increasing the supply chain transparency, our customers in the chemical and food industries benefit from automated processes, an increased service level for their customers and more sustainable container logistics.

Join us on our Packwise journey in the emerging and exciting B2B IoT market!

Are you interested in advancing the topics of digitization and sustainability in the field of industrial supply chain management? Is it important to you to take responsibility and work in a cheerful professional atmosphere and to further develop your strengths?

This would be your part of the story - you...

handle technical inquiries and complaints from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and take over customer advisory services
set up and maintain a support ticket system
are responsible for error analysis and correction
maintain customer documentation in our ERP/CRM system
monitor and maintain the company's IT system
monitor, maintain and develop our cloud infrastructure
identify and analyze customer needs and communicate them to the product development and marketing team
work closely with the sales team and support them in sales activities

What you bring to the team - you...

have completed vocational training or a degree in the technical field
have a very good knowledge of German; a good knowledge of English is desirable
enjoy customer contact and have knowledge of ticket systems
have experience in customer service/support and maintain a professional approach to customers
have knowledge in deployment and operation of cloud-based software
ideally you have experience with CRM/ERP systems
work in a structured and independent manner
have project management skills and a good understanding of processes

What we offer you

Flexibility:

Trust is our top priority. When tasks and setup allow, we offer maximum flexibility, empowering you to tailor your job to your personal needs.

One for all, all for one:

We have a flat hierarchy with clearly defined responsibilities, ensuring you can always rely on support from your colleagues.

You decide where you want to go:

We offer you the space to contribute yourself and your ideas and support you in achieving your goals.

Fair Play:

We offer you a permanent employment contract and a fair salary. In addition, we support you if necessary, with relocation, visa and work permit..

Work & play:

Whether it’s a shared lunch, monthly team days, or the REWE Team Challenge, our team comes together regularly to celebrate both big and small successes.