We’re hiring!

Customer Support Manager

About Packwise

At Packwise, we’re transforming the way the chemical industry manages industrial tanks. Founded in Germany in 2017 and recently expanded to the U.S, we’ve quickly become the leading provider of Industrial IoT solutions for tank tracking and remote level monitoring.

Our technology brings real-time visibility and intelligence to industrial supply chains—empowering our customers to automate processes, elevate service quality, and significantly reduce logistics costs through smarter, data-driven operations.

Now, we are entering an exciting new chapter—and we are looking for exceptional talent to join us.

Join us on our Packwise journey in the emerging and exciting B2B IoT market!

Are you passionate about shaping the future of digitization and IoT in industrial supply chains? Do you thrive in a high-impact, collaborative environment where your ideas matter and your growth are a priority?

Customer Support Manager – Role Overview

As a Technical Customer Support Specialist, you will play a key role in delivering outstanding support to our U.S.-based and international customers. This position requires a strong technical background, excellent communication skills, and a customer-first mindset. You’ll be responsible for resolving complex technical inquiries, maintaining accurate documentation, and collaborating across departments to enhance customer experience and product quality.

Key Responsibilities:

  • Respond to technical inquiries from domestic and international customers via phone and email
  • Provide high-quality technical support, including troubleshooting and issue resolution
  • Manage and resolve technical complaints efficiently and professionally
  • Conduct occasional on-site visits to provide hands-on technical support and build strong customer relationships
  • Maintain comprehensive and accurate customer records in ERP and CRM systems
  • Analyze technical issues to determine root causes and implement corrective actions
  • Identify and communicate customer needs and feedback to the product development and marketing teams
  • Partner with the sales team to support business development and customer success initiatives
  • Establish and manage a structured support ticketing system to streamline customer service operations

Candidate Profile

We’re seeking a proactive, customer-oriented professional who brings:

  • A genuine interest in customer support; familiarity with support ticketing systems is preferred
  • A degree in Business Administration, Project Management, or related field.
  • Previous experience in customer service or technical support roles
  • A professional and respectful communication style when interacting with customers and internal teams
  • Experience using CRM and ERP systems (preferred but not required)
  • Strong organizational skills and the ability to work independently with minimal supervision
  • Solid project management abilities and a strong understanding of technical workflows and business processes

Additional Information

  • Start Date: June 2025
  • Working Hours: Full-time 40 hours per week

What we offer you

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Flexibility:

Trust is our top priority. When tasks and setup permit, we offer maximum flexibility, allowing you to customize your work to fit your personal needs.

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One for all, all for one:

We have a flat organizational structure with clear responsibilities, so you can always count on support from your teammates.

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You decide where you want to go:

We offer you the space to contribute yourself and your ideas and support you in achieving your goals.

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Work & play:

Whether it’s a shared lunch, monthly team days, or the REWE Team Challenge, our team comes together regularly to celebrate both big and small successes.

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Be involved:

Our weekly team meeting keeps you up to date on projects across all departments, so you’ll always know what your colleagues are working on.

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Location:

Our Houston office is located at the Ion on 4201 Main St., Suite. 200, Houston, TX, 77002