Are you interested in advancing the topics of digitization and sustainability in the field of industrial supply chain management? Is it important to you to take responsibility and work in a cheerful professional atmosphere and to further develop your strengths? 

Contact us now!  

What you will do

  • Handling technical inquiries from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and customer advisory service
  • Processing of technical complaints
  • Personal customer support for technical issues, occasional customer visits
  • Maintenance of customer documentation in the ERP / CRM system
  • Error analysis and correction
  • Identification and analysis of customer needs, communication of these to product development and marketing
  • Close cooperation as well as support of sales and key account management
  • Set-up/supervision of a support ticket system


Your skills

  • Enjoys customer contact; knowledge of ticket systems desired
  • Completed vocational training or a degree in the technical field
  • experience in customer service/support desirable
  • professional and obliging contact with customers
  • knowledge of CRM/ERP systems an advantage
  • structured, independent work
  • strategic thinking
  • very good knowledge of German, very good knowledge of English is desirable
  • project management skills / good understanding of processes


What we offer you

  • unlimited employment contract with attractive remuneration
  • family-friendly working
  • Co Working Space, free drinks, possibility of home office
  • personal communication and flat hierarchy in a team with a start-up spirit in an established industrial sector
Entry date: immediately
Working hours: flexible, part-time possible

You are interested?

We are looking forward to getting to know you!


Your contact person

for questions about working at Packwise.

Sarah Alexander

Please contact us by phone or e-mail:

✆ +49 (0) 351 799 90 892